Pantry Aide

Effective: October 2025
Revised:  April 2026
Reports to: Associate Director

Scope of Position:

In conjunction with multiple Pantry Aides, this person will be responsible for the day-to-day successful operations of Margaret’s Pantry. Responsibilities include sorting donations, stocking shelves, and distributing food to needy clients. 

Incumbent will align with the Company’s mission and vision; provide customer service to diverse populations.

This is a 32.5 hours per week role with benefits. 

  • Mon, Wed, Fri: 8am to 4pm (8 hours per day, with a 30-minute unpaid meal break)
  • Tues & Thurs: 8am to 1pm (5 hours per day)

Duties / Responsibilities:

  • Learn and maintain knowledge of SOP’s (Standard Operating Procedures) of the pantry in order to run it successfully with other Pantry team members. 
  • Monitor food levels and assist with inventory tracking, using MS Office, Outlook, Excel and VCM (Virtual Case Manager) Onsite VCM training will be provided.
  • Receive trucks for donations from partners.
  • Package food for the community based on poundage guidelines.
  • Process intakes on clients as needed.
  • Sort and organize donated items.
  • Keep the pantry and storage areas clean, safe and organized.
  • Support volunteers during operating hours.
  • Attend staff and other required meetings/trainings as deemed necessary by management.
  • Comply with timekeeping policies by accurately clocking in and out.
  • Any other functions or tasks requested by management.
  • Treat all employees and clients with respect, dignity and professionalism.

Qualifications:

  • Bi-Lingual (English/Spanish) strongly preferred.
  • Basic proficiency in computers.
  • A commitment to serving community members with compassion, dignity, and respect.
  • Prolonged periods of standing, stooping and lifting (up to 50 pounds).
  • Strong interpersonal skills for interacting with clients, staff, and donors.
  • High school diploma or equivalent.
  • Excellent interpersonal and customer service skills.
  • Prior customer service, sales, or food service experience desired.
  • Proven organizational skills and attention to detail.
  • Good time management skills with an ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment
  • ServSafe Food Protection Manager Certification; if not already certified must complete within first 90 days of employment (onsite training provided).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.